Insurance

Insurance

Move without stress!

Whilst every care will be taken by Europack to transport your possessions safely, the distances involved coupled with the rigours of an international transit means that on occasion, loss and/or damage to your goods may occur. We therefore strongly recommend that you take out insurance coverage to ensure that you are duly compensated for any loss which may occur.

Insurance coverage types available for personal effects

In the case of an overseas move of personal effects, there are three types of coverage available:

(A) Total loss only
This coverage applies only in some types of services that are chosen with our moving company. It covers the total loss or destruction of your entire shipment while in transit and/or being handled. The cost of this coverage is based on the declared value of your shipment at a rate of 1.65%.

(B) Total loss and damages to furniture
This coverage applies only in some types of services that are chosen with our moving company. It covers the total loss or destruction of your shipment (in whole or in part) and also damages to furniture while in transit and/or being handled. The cost of this coverage is based on the declared value of your shipment at a rate of 2.45%.

(C) Full coverage protection (total loss, damages to furniture and breakages in boxes packed by us).
This coverage applies only in some types of services that are chosen with our moving company. It covers the total loss or destruction of your shipment (in whole or in part), damages to furniture and the content of boxes that where packed by our company while in transit and/or being handled. The cost of this coverage is based on the declared value of your shipment at a rate of 3.25%.

Coverage choice

To find out more about protection services or to reserve a coverage, please communicate with your sales representative.

During the reservation of your move, your sales representative will talk with you about the available options of coverage according to the services you have chosen for your move. The selected coverage can be part of your contract or can be added at a later time.

Documentation

During the reservation of your choice of coverage, you will receive a valued inventory form in order to declare the list of items and their value. You can also give us your own valued inventory with the aid of an electronic file such as word, excel, etc. It's important that your name and contract number appears clearly and in full on your valued inventory list and signed. You will have to send us the list or the form before your shipment's departure on a ship or plane.

Transit insurance confirmation

Once we have received the valued inventory form (or your own valued inventory list), we will issue the certificate of insurance protection confirming that the coverage of your goods is active and send it to you electronically (email).

Vehicle

Please note that if you have a vehicle to be added with your personal effects, it will be included under the same coverage. If you're moving vehicles, please note that the options and costs are not the same as for personal effects. For details regarding those options, please contact one of our representative.

In order to choose one of the three options, you have to consider the impact on the services and costs that can be offered to you for your move. The simplest way to make the right choice for you and your family is to talk to one of our representatives.

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